Last updated: 1 August 2026

The Child Still Speaks respects your privacy and is committed to handling your personal information lawfully, fairly and transparently. This Privacy Policy explains what information we collect, why we use it, who may receive it and what choices you have.

1. Who is responsible for your information

The data controller responsible for this website is: Princess Kimaro, trading as The Child Still Speaks
Location: Dar es Salaam, Tanzania
Website: www.thechildstillspeaks.com
Email: books@thechildstillspeaks.com

If sales are processed through a registered company, replace the name above with the company’s complete legal name and registration details.

2. Information we collect

Information you provide

We may collect information you voluntarily provide when you:

• Purchase a digital product.

• Download a complimentary chapter or resource.

• Subscribe to the Sunday Letters.

• Complete a website form.

• Contact us by email.

• Request customer support.

This information may include your name, email address, country, order information, message and communication preferences.

Payment information

Payments are processed by Stripe or another payment provider displayed during checkout. We do not ordinarily receive or store your complete card number.

We may receive transaction confirmation, payment status, billing information and limited payment details required to complete your order, maintain financial records or resolve a payment problem.

Website and technical information

When you visit the website, we or our service providers may collect:

• IP address.

• Browser and device type.

• Pages visited.

• Time and date of access.

• Referring website or campaign.

• Cookie and consent preferences.

• General location derived from technical data.

• Website errors and security information.

More information is available in our Cookie Policy.

3. How we use your information

We may use personal information to:

• Process purchases and deliver digital products.

• Send requested chapters, letters and downloads.

• Manage newsletter subscriptions.

• Respond to questions and provide customer support.

• Confirm payments and maintain transaction records.

• Prevent fraud, misuse and unauthorised distribution.

• Improve the website, products and reader experience.

• Measure website and campaign performance where consent is required.

• Meet legal, accounting and regulatory obligations.

• Protect our rights, customers and digital property.

We do not sell your personal information.

4. Our reasons for processing information

Depending on the circumstances, we process personal information because:

• It is necessary to provide a product or service you requested.

• You gave consent, including consent to receive marketing emails or optional cookies.

• We must comply with a legal obligation.

• It is reasonably necessary to operate, secure and improve the business without overriding your rights.

• It is needed to establish, exercise or defend a legal claim.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.

5. Email communication

When you request a free chapter, subscribe to the Sunday Letters or consent during checkout, we may send you:

• The resource you requested.

• Relevant follow-up letters.

• Product announcements.

• Occasional promotional communication.

You can unsubscribe through the link included in each marketing email. Transactional messages, such as order confirmations, download links and essential service notices, may still be sent when necessary to fulfil your purchase.

6. Sharing information with service providers

We may share limited personal information with trusted providers that help us operate the website and deliver our services, including:

• Systeme.io, for website hosting, forms, email communication and digital-product delivery.

• Stripe, for payment processing and fraud prevention.

• Website analytics and cookie-consent providers.

• Professional advisers, accountants or legal advisers where necessary.

• Government authorities where disclosure is legally required.

These providers may only receive information reasonably necessary for their role and process information under their own legal obligations and privacy terms.

7. International data transfers

Some service providers may store or process personal information outside Tanzania. This may include providers operating in the United States, European Union or other jurisdictions.

Where required, we use appropriate safeguards, contractual protections, consent or regulatory procedures before transferring personal information internationally. Tanzania’s data-protection regulations require personal data to be processed lawfully, fairly, transparently and securely, and impose requirements on transfers outside the country. Personal Data Protection Regulations, 2023.

8. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including:

• Delivering purchased products.

• Providing customer support.

• Maintaining tax, accounting and transaction records.

• Managing active email subscriptions.

• Preventing fraud and enforcing product licences.

• Meeting legal or regulatory obligations.

Marketing information is retained until you unsubscribe, withdraw consent or the information is no longer required. Some transaction records may need to be retained after an account or subscription ends.

9. Security

We use reasonable technical and organisational safeguards designed to protect personal information from loss, unauthorised access, alteration, disclosure or misuse.

No internet transmission or storage system can be guaranteed completely secure. If a personal-data breach creates a material risk, we will take appropriate action and notify affected individuals or authorities where legally required.

10. Your privacy rights

Depending on the law that applies to you, you may have the right to:

• Ask what personal information we hold about you.

• Request access to your personal information.

• Correct inaccurate or incomplete information.

• Request deletion where retention is no longer justified.

• Object to or restrict certain processing.

• Withdraw consent.

• Unsubscribe from marketing communication.

• Request information about international transfers.

• Make a complaint to the relevant data-protection authority.

To exercise a privacy right, email [Insert privacy email]. We may need to verify your identity before completing the request.

11. Children’s privacy

This website and its products are intended for adults. We do not knowingly collect personal information directly from children without appropriate parental or guardian authorisation.

If you believe a child has submitted personal information through the website, contact us so we can review and remove it where appropriate.

12. Sensitive personal information

Some books and website content discuss grief, childhood experiences, relationships and emotional pain. Reading this content does not require you to disclose sensitive personal information.

Please avoid sending detailed medical, mental-health or other sensitive information through general website forms or email unless it is necessary for a specific request.

13. External links

The website may contain links to third-party websites or services. We are not responsible for their privacy practices. Review the privacy policy of any external service before providing personal information.

14. Changes to this policy

We may update this Privacy Policy when our services, technology providers or legal obligations change. The current version will be published on this page with the revised effective date.

Material changes may also be communicated by email or through a website notice where appropriate.

15. Contact and complaints

For questions, requests or complaints concerning your personal information, contact:

The Child Still Speaks
Email: books@thechildstillspeaks.com
Location: Dar es Salaam, Tanzania

You may also contact Tanzania’s Personal Data Protection Commission if you believe your information has been processed unlawfully or your concern has not been resolved. The Commission provides a formal complaint route for data subjects. Tanzania Personal Data Protection Commission.